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UniversalMC

Support

Mission control is listening.

Tell us what's wrong and a member of staff will look into it. The more detail you give, the faster we can help.

Check the FAQ first

Most questions about Coins, ranks, voting and signing in are answered in the FAQ.

Waiting on Coins?

Coins are delivered automatically the next time you're online on the network after your payment is confirmed. Still missing? Choose “A Coin Store purchase” and include your order ID.

Prefer to chat?

Staff can also help through a ticket on our Discord (opens in a new tab).

Tip: sign in first (run /link in-game for a one-time code) and your ticket is automatically linked to your Minecraft account.

Open a support ticket

Never share passwords or payment card numbers - not here, not on Discord, not with anyone claiming to be staff. We will never ask for them.

You're not signed in, so please include your Minecraft username in the message and leave an email if you'd like a reply.

It starts with UMC- and is shown on your order confirmation and your account page.

Between 10 and 5,000 characters.